Commercial Cleaning and Restoration, a 2014 BBB Torch Award Winners for Customer Excellence and a 2013 Copper Cactus Finalist for Business Growth, is a 29-year-old business locally owned and operated by Richard and Margret Huebner.
As the winner of the 2014 BBB Torch Award for Customer Excellence, Commercial Cleaning and Restoration isn’t about just delivering satisfactory service. They want to create Raving Fans.
“We place as much importance on customer relationship training as any technical skills required to perform an outstanding job,” says Margret Huebner, co-owner. “Our entire team takes special pride in quality workmanship and the relationships they have cultivated with clients over the years. Everyone in the company, regardless of their position, knows they are to treat people like they would want a service person treating their Mom!”
The importance of this attitude to Tucson’s residential and commercial communities is reflected in the company’s continuous growth and loyal customers. “Unfortunately, vendors have a bad reputation for not showing up on time or following through on their promises,” says Richard Huebner, co-owner and CEO. “One of the things that has been key to our success is our ‘Can Do’ attitude. We do what we say we’re going to do and when. Our clients know they can count on us.”
Also finalists for the 2013 Copper Cactus Growth Award, Commercial Cleaning and Restoration sets a high standard for small business in a close-knit community. Knowing that Tucson is the “smallest big town” and keenly aware of word-of-mouth referrals, the Huebners posted their Mission and Vision statements in their lobby, where every employee can see them when they arrive each day.
“From our Customer Comment Cards to our Secret Shopper program, we have invaluable training tools for our team, as well as ways to demonstrate to our customers that we take their feedback seriously,” says Margret. “To our knowledge, none of our competitors systematically evaluate the results of their efforts and their impact on clients to the extent that we do. We take great pride in treating people right, and it’s gratifying to see the results of our commitment to that philosophy.”
About Commercial Cleaning and Restoration: Commercial Cleaning & Restoration is a floor cleaning company with a restoration and reconstruction division. They have been family-owned and operated since the business began in 1985. They offer homeowners, residential property managers, and commercial facilities managers comprehensive services, from floor care and stain removal to flood damage and mold remediation. Their comprehensive service also includes Court Documentation; Green Cleaning Solutions; Oriental and Fine Area Rug Cleaning; Thermal Imaging; and Upholstery Cleaning.